Terms & Conditions


  1. Ciao Bella Limited (and any agents and employees, together also referred to as “Ciao Bella”, “we” or “our”) agrees to sell and the customer (also referred to as “you”) agrees to buy the goods ordered through Ciao Bella and/or this website.


  1. By completing an order for goods through the Ciao Bella website (also referred to as the “Ciao Bella website” or “our website”), you are deemed to accept these terms and conditions of sale.
  2. Completion of an order shall take place when you complete the order process of our website.
  3. The terms and conditions of use of the Ciao Bella website can be found at : http://www.leatherhandbags.co.nz or http://www.ciaobella.net.nz


  1. All prices and delivery charges specified on our website are in New Zealand dollars. Our product prices are inclusive of goods and services tax (“GST”), if any applies.
  2. We reserve the right to change prices and delivery charges for any reason at any time.
  3. Goods ordered through us will be shipped directly from the Italian manufacturer to your door or other specified destination. As such, they may be subject to import duties or taxes levied when the delivery reaches the specified destination. You will be responsible for payment of these duties and taxes.
  4. You agree you act as an importer of the goods you have ordered and they are for your private use only. For further information on import duties and charges, please refer to the New Zealand Customs website: http://www.customs.govt.nz

Payment and Ownership

  1. Payment shall be made using the secure online credit card facility made available on our website. We accept Visa and Mastercard.
  2. Delivery of your goods is conditional upon any credit card payment clearing.
  3. All credit card details provided to Ciao Bella are protected, and only used by Ciao Bella and the Italian manufacturer of the goods for the purpose of transaction fulfilment (and only otherwise as authorised by you or permitted by law).
  4. Ownership in the goods shall be retained by Ciao Bella until payment for the goods has been received in full and in cleared funds, including all delivery charges.


  1. If the name provided for your order and the name on the credit card supplied for the payment of that order do not match, we will have no other option but to put your order on hold until we are confident the order is legitimate. We reserve the right to cancel any order at any time if we are not in our sole discretion confident an order is legitimate. We would not retain value for any such transaction.
  2. We also require verbal contact with customers for all orders over $500, to ensure authenticity and that no fraudulent actions occur. Please therefore ensure you have listed your mobile or home number correctly.
  3. The full force of New Zealand and international anti-theft and anti-fraud law enforcement will be applied to any fraudulent activities made or attempted through our website, such as fraudulent orders or payments.

Shipping and Delivery

  1. Delivery is estimated to normally take 5-10 working days after the date of your order, excluding weekends or public holidays in New Zealand.
  2. Any delivery time provided by Ciao Bella or any associate is an estimate only. No claim shall be made by you on account of any late shipment or late delivery, however caused.
  3. All freight charges shall be at your cost unless otherwise agreed and stated.
  4. The sending of an order depends on the availability of the goods ordered. We will notify you of any delays in fulfilment as soon as we are notified of these by the manufacturer in Italy.
  5. If we are unable to send your order due to stock unavailability from the manufacturer, we will notify you within 24 hours and refund you within 7 days of being notified by the manufacturer of stock unavailability.
  6. The products will be at your risk from the time of delivery.


  1. Ciao Bella is proud to offer returns within 30 days of the delivery date.
  2. A refund will be issued within 10 days of Ciao Bella or the Italian manufacturer receiving the returned goods in original condition.
  3. It is very important that the returned goods are received in original condition and are accompanied by the original warranty tag. Please note if the goods are not returned in original condition and/or without the warranty tag, we will be unable to make a refund.
  4. Unfortunately, we are unable to accept returns of goods which have been personalised.
  5. You will be liable for all delivery and insurance charges incurred in respect of returned goods.


  1. All goods are subject to a 24 month warranty, starting the day of delivery. For the purposes of this warranty, the day of delivery shall be deemed to be 7 working days after the goods are sent by the Italian manufacturer in the absence of evidence otherwise.
  2. If any parcel containing goods ordered through Ciao Bella is damaged on delivery, the customer should contact support@ciaobella.net.nz within 48 hours of delivery. Failure to do so may affect your ability to claim a refund for damaged goods, as delay may deprive us a fair opportunity to assess the cause of any damage.
  3. Any defects during the warranty period should be notified to support@ciaobella.net.nz with supporting photographs of the defects.
  4. Please note the leather used in the goods may have differences in colour shade, due to the particular tanning process. This is not to be considered a defect, but rather a distinctive feature.
  5. Images and colours of the goods displayed on the Ciao Bella website may not fully correspond to actual colours, due to the kind of browser or computer monitor used.
  6. If any of these terms and conditions offend any applicable consumer legislation, these terms and conditions shall be deemed modified to the minimum extent required to remove the offence.

No liability

  1. We shall not be liable for any delivery delays or failure to fulfil an order due to stock unavailability as claimed by you.
  2. We shall not be liable for any loss or damage (of any kind whatsoever and however caused) including any consequential loss whether suffered or incurred by you or another person, and whether in contract, tort, or otherwise and whether such loss or damage arises directly or indirectly from goods or services provided by Ciao Bella Limited or the Italian manufacturer. Should any liability of whatever kind be imposed on Ciao Bella by reason of this agreement (or goods supplied under this agreement) for any reason, our total liability to you shall at all times be limited strictly to the price of the goods supplied by us to which the liability relates.
  3. If we are unable to complete our obligations under the terms of this agreement by reason of Act of God or any other cause beyond our control, then we are released from our obligations to you under this agreement.


  1. You indemnify and shall keep us indemnified against all claims and loss (of any kind however caused) including (but not limited to) whether arising in negligence or otherwise, caused by Ciao Bella or its agents or employees or any other person, brought by any person in connection with any matter.
  2. All information provided to Ciao Bella by you will be treated by Ciao Bella as confidential, except that it may be used with the Italian manufacturer to complete transactions and deliver goods to you, with any third party collection agency for the purpose of enforcement of this agreement in the event of any breach by you, with any bank or credit card company to which we make enquiry about payment, and with any company assisting with delivery of the goods.

Other agreements

  1. These terms apply to all transactions where we supply goods to you.
  2. If there is any inconsistency between these terms and any order submitted by you or any other arrangement with us, these terms prevail unless otherwise agreed by us in writing.
  3. If at any time any provision of this agreement becomes illegal, invalid or unenforceable neither the legal validity nor enforceability of the remaining provisions shall in any way be affected or impaired.


  1. If we exercise or fail to exercise any right or remedy available to us, this is without prejudice to our ability to exercise any other right or remedy available to us, to its fullest extent. Waiver of any term of this agreement must be specified in writing by us and signed by an authorised person to be effective.
  1. Ciao Bella is a trade mark of Ciao Bella Limited. Ciao Bella is the owner or licensee of the copyright and all other intellectual property rights in our website and the services relating to the delivery of the goods to you or in accordance with your direction.
  2. No permission is given to any use of the trade mark Ciao Bella or any other intellectual property right of Ciao Bella or the Italian manufacturer, and you may not use or assert any rights in respect of them.
  3. Any use of or attempt to assert rights in the intellectual property of Ciao Bella or the Italian manufacturer may constitute an infringement of the owner's and/or licensee’s rights in the intellectual property.

Governing law

  1. This contract and its terms are governed by and shall be construed in accordance with the laws of New Zealand. Both parties submit to the exclusive jurisdiction of the Courts of New Zealand.


  1. We reserve the right to change these terms and conditions at any time without further reference to you. We therefore recommend you check this page from time to time.